Privacy Policy

Effective Date: 01/01/2025

Introduction At My Mate Ability, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and sensitive information. By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect We may collect the following types of information:

• Personal Information: Name, contact details (email, phone number), address, and other identifying details.
• Sensitive Information: Information about disabilities or health conditions relevant to the services we provide.
• Usage Information: Data about how you use our website, such as IP addresses, browser type, and device information.

2. How We Use Your Information We use the information we collect to:

• Provide personalised disability support services.
• Communicate with you about services, inquiries, and updates.
• Improve our services and website functionality.
• Comply with legal and regulatory requirements.

3. Sharing Your Information We do not sell or rent your personal information. We may share your information:

• With our staff and support workers who need it to provide services.
• With third-party providers for administrative purposes (e.g., IT support), ensuring they follow strict confidentiality agreements.
• When required by law or to protect the rights and safety of our company, staff, or clients.

4. Protecting Your Information We implement security measures to protect your personal and sensitive information from unauthorised access, disclosure, or loss. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights You have the right to:

• Access and update your personal information.
• Request deletion of your information, subject to legal obligations.
• Opt out of non-essential communications.

To exercise these rights, contact us at admin@mymateability.com.au

6. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

7. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

hello@mymateability.com.au

0404 120 773